Monthly IT support for small shops with real workstations — not website-only care.

• Up to five covered devices (additional devices available by quote)
• Helpdesk during Business Hours (weekdays 8–6 Central)
• Patching for Windows and macOS devices Ilion administers
• Monitored backup of agreed data, with a monthly restore verification
• DNS and website hosting when Ilion already provides them
• Monthly check-in and severity-based incident response per your service agreement

Not included: 24/7 monitoring, same-day on-site visits by default, cabling, new hardware purchases, ERP or industrial control systems, or after-hours work unless arranged as a separate rider.